Terms of Service

1. Agreement

These terms apply when you use unflatline.com or buy services from Unflatline ("we", "us"). A signed quote or statement of work for your project is part of this agreement. If they conflict, the quote controls for that project.

2. Services

We offer the Diagnostic, Facelift, Revival Sprint, Resurrection, Ship Safe review, Pre-Sale Revival and Life Support (Watch, Care, Guardian), as described on the Services page and in your written quote. The quote states the scope, price, timeline and deliverables.

3. Fixed price and payment

• Paid projects are fixed price. 50% is due before work starts. The balance is due on delivery.
• Diagnostic fee: $490, invoiced when we confirm your booking and due before the readout. It is credited in full toward any engagement booked within 30 days of the readout. The credit expires after 30 days and has no cash value.
• Life Support is billed monthly in advance. Cancel with 30 days' written notice. Cancellation takes effect at the end of the notice period.
• Guardian is billed monthly with no minimum term.
• Founding rate applies to the first 5 Revival Sprints and ends when they are booked.
• Partner rates are set out in the partner agreement. Prepaid packs are non-refundable once used and expire after 12 months.
• Work outside the written scope needs a new written quote.
• Late payments may pause work.
• You pay third-party costs such as hosting and app store fees.

4. Timelines

Timelines start when we have your deposit and the access and materials we need. Delays caused by late access, late feedback or scope changes extend the timeline.

5. Your responsibilities

You confirm that you own or have the right to give us access to your app, code, accounts and content. You give us accurate information, timely feedback and the access we request. You keep your own backups. You do not ask us to work on anything unlawful or infringing.

6. Authorization to test

You confirm you own the app, or hold written authority from the owner, to authorize security testing. You authorize Unflatline and the security personnel working on your engagement to test the agreed scope during the agreed period. We do not test outside scope.

7. Ownership

On full payment, you own the code and design work we create for your project. Ownership transfers on full payment. This includes Diagnostic and security report deliverables. We keep ownership of our pre-existing tools, templates and know-how, and give you a license to use any of those included in the deliverables as part of your product. Open-source components stay under their own licenses. Unpaid work remains ours until paid.

8. AI-assisted work

We practice AI-augmented engineering, with senior human review on every change. A human reviews all code before it ships. AI-generated output may resemble existing work. We take reasonable steps to review for this, and we make no guarantee beyond that.

9. Security reports

Security reports describe what we checked and found at a point in time. They are not a guarantee that your app is free of vulnerabilities, and they are not a compliance certification. Reports are valid for the scope and date stated. The Ship Safe guarantee below is the only remedy for a missed finding.

10. Ship Safe guarantee

If we miss a Critical finding that falls within the agreed scope, and that finding is exploited by a third party within 90 days of the report date, we refund the Ship Safe fee. The guarantee does not apply if the issue was introduced after the review, if the affected component was out of scope, if you did not apply our fix guidance, or if the Critical finding was disclosed in the report. Claims must be made in writing within 30 days of discovery. Refund is the sole remedy.

11. Warranty and fixes

We perform services with reasonable skill and care. We fix defects in our delivered work at no charge for 7 days after a Facelift or Pre-Sale Revival handover, 14 days after a Revival Sprint handover, 30 days after a Resurrection handover, and for as long as a Life Support subscription is active. Other warranties are disclaimed to the extent the law allows. We do not guarantee outcomes such as revenue, user numbers, rankings or sale price.

12. Cancellations and refunds

• Before work starts: you may cancel and receive a full refund of the deposit.
• After work starts: we refund the part of the deposit covering work not yet done, and you do not owe the balance for work we did not deliver. We keep the part covering work completed.
• Resurrection: we refund the deposit for work not yet done. If you terminate after the planning phase, the written plan is delivered under your ownership.
• If we cannot deliver the agreed scope, we tell you promptly and refund as above.

13. Pre-Sale Revival

We make no promise about valuation, sale price, or whether an app sells. Marketplace and broker fees are yours.

14. Partners

White-label work is delivered under the partner's brand. We invoice the partner, and the partner is responsible for the client relationship and for ensuring the client has authorized the work.

Referrals: if you refer a client who books directly with us, we pay you 10% of the project fee after the client pays in full.

15. Confidentiality

We keep your non-public project information confidential and use it only for your project. Atarus Security personnel working on your engagement are bound by the same confidentiality terms. We will sign a mutual NDA on request. This does not cover information that is public, that we already had, or that we must disclose by law.

16. Portfolio

We will not name you, show your product or use your logo publicly without your written permission. Founding-client engagements include a published case study and testimonial you approve in writing before publication. Where you have agreed to a case study, we publish only the version you approved.

17. Waitlist

Waitlist signups consent to product emails only. Unsubscribe any time.

18. Acceptable use of the site

Do not misuse the site, attempt to break it, or scan it without permission, except for good-faith security research that follows the rules on our Trust page. Report vulnerabilities to security@unflatline.com.

19. Limits of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us for the project in the 12 months before the claim.

20. Termination

Either party may end the agreement for serious breach if the breach is not fixed within 10 days of written notice.

21. Changes

We may update these terms by posting a new version. Changes do not affect a quote you have already accepted.

22. Contact

hello@unflatline.com. Security reports: security@unflatline.com.